Let us help you.

 

Memberships and Benefits

 

Membership

Advance Appliances is free to join and there's no ongoing membership fee.

 

What are the benefits?

You will get exclusive deals and offers via subscriptions and many more!

 

 

Who can join Advance Appliances Membership?

Advance Appliances Membership is open to Singapore and Malaysia residents at least 13 years of age who provide and maintain a valid e-mail address. If you are between 13 years of age and the age of majority (18 or 19 years old) you must obtain permission from your parent or legal guardian before signing up.

 

How can I find out about how Advance Appliances will use and protect my personal information?

For more information on Best Buy's privacy practices, please review the Advance Appliances Ltd Privacy Policy.

 

How do I change my password?

If you have created your online account on Advance Appliances website, reset your password here.

 

 

 

The Advance Appliances Online Exchange, Return & Refund Policy

 

Please make sure you read and understand this Policy. We may amend this Policy at any time.

Part 1 of this Exchange, Return and Refund Policy (this "Policy") sets out the categories of Products that cannot be exchanged, replaced or refunded under this Policy.

Part 2 of this Policy sets out the rules and procedures that you must follow when you wish to exchange, return or obtain a refund in respect of a Product you purchased from Courts on Courts Online.

Part 3 of this Policy sets out the rules and procedures you must follow when you wish to exchange, return or obtain a refund in respect of a Product you purchased from a Seller on Courts Online.

 

 

PART 1: PRODUCTS THAT CANNOT BE EXCHANGED, REPLACED OR REFUNDED

 

The following categories of Products cannot be exchanged, replaced or refunded under this Policy, whether purchased from Advance Appliances or from a Seller. 

Some Sellers may allow some of the categories of Products below to be exchanged, replaced or refunded. You should contact the Seller to find out if the Seller offers such additional rights
 

 

 

PART 2: RULES FOR PRODUCTS PURCHASED FROM ADVANCE APPLIANCES PTE LTD

 

Cancellations, Exchanges & Returns 

Hassle-Free Exchange Policy – Now extended to 30 days. If you change your mind, that's cool with us.

If you're not totally happy with the product you purchased, you can bring it back to the store where the item was originally purchased from, within a period of 30 days (from date of purchase/delivery, whichever is later) for sealed items and a period of 14 days for opened boxes. Please bring along the sales confirmation email at the time of return/exchange.

 

• Bring the product (excludes display set items) back in its original condition, including the box, with the guarantee card and your valid purchase receipt from Courts.

• On returning the goods, please note that free gifts, vouchers, accessories associated with the purchase must also be returned at the same time.

• If returning software and ink cartridges, it must be unopened.

• In the event of a cancellation with no exchange in product, a refund will be given in the same mode of payment that was used in the original purchase.

• Certain categories of products cannot be exchanged. These include Apple Products, Personal Digital Assistant (PDA), Mobile Phone, Game Console, Made-to-order/ Custom-Made, AirConditioner (once installed), Home Appliances (once used), Mattresses and Assembled Furniture.

• Personal Care Products, Headsets and Earphones, Health and Fitness products, Apparels, Accessories, Beauty and Body products are not allowed for exchange due to hygiene reasons.

• If a higher-value exchange is required under an instalment plan purchase, then a new instalment plan agreement must be sanctioned.

• If delivery has taken place, then the refund will exclude delivery charges paid.

5.2 Sales Cancellation 

Courts reserves the right to refund you the Price of any Goods which has been paid and received by Courts, even after the relevant Sales Order is confirmed and payment has been received by us, in lieu of delivery or supply of such Goods. 

5.3 Exchange / Return Policy 

In accordance with the Consumer Protection (Fair Trading) Act, Courts reserves the right to prove (or, if the breach appears more than 6 months after delivery, require you to disprove) that the product was of satisfactory quality and otherwise complied with the terms of purchase at the time of delivery.

 

• Bring the product back, with the guarantee card and your valid purchase receipt from Courts.

• On returning the Goods, please note that free gifts, vouchers, accessories associated with the purchase must also be returned at the same time.

• If the repair or replacement is not reasonably possible or cannot be done within a reasonable period of time and without significant inconvenience to you, you may keep the defective Good and ask for a partial refund, or return the defective Good and ask for a full refund. Please note that the amount of the full refund will take into account the Good’s current state resulting from your use.

• For Headsets and Earphones, you will need to send the products back to the manufacturer authorised office.

• If delivery has taken place, then the refund will exclude delivery charges paid.

• Beauty & Body Products, Apparel and Accessories, Health & Fitness products and Earrings are not subject to the Exchange / Return policy due to hygiene reasons. You may contact us for additional information.

In the event of a refund, the Price paid with respect to the relevant Goods shall automatically be refunded to the credit card with which the purchase was made. If delivery has taken place, refunds will exclude the delivery charges paid.

Please note that the normal processing time for refund requests is 10 working days from date of request.IPP payment refund may take up to 2 to 3 weeks.

 

 

PART 2: RULES FOR PRODUCTS PURCHASED FROM A SELLER

 

1.    Hassle-Free 30 day Exchange Policy – If you change your mind, that's cool with the Seller.

1.1    Sellers on Advances Appliances Online must offer an exchange, return and refund policy which is at least equivalent to the exchange, return and refund policy offered by Courts (see Part 2 of this Policy for details) ("Seller Policy").

1.2    Certain categories of products cannot be exchanged, replaced or refunded. Please see Part 1 of this Policy for more details.

1.3    A Seller may choose to offer additional rights to those set out in the Policy. Therefore Buyers should contact the relevant Seller directly (or you may visit a Seller's profile page) for more information.

1.4    If you're not totally happy with the product you purchased from a Seller on Courts Online, you can contact Courts (or the Seller) to arrange an exchange, return or refund, within 30 days (from date of purchase/delivery, whichever is later) for a sealed item and 14 days for open items. If you contact Courts, Courts will deal with the Seller on your behalf, but without liability or responsibility.

1.5    Advance Appliances/Sellers typically respond to your requests within 3 business days. If you don't receive a response within 3 business days from a Seller, you may contact Courts who will investigate the matter, but without liability or responsibility.

1.6    The product must be in its original condition, including the box, with the guarantee card and your valid purchase receipt. 

1.7    All free gifts, vouchers and accessories associated with the relevant purchase must also be returned at the same time.
 

1.8    Software and ink cartridges must be returned unopened.

1.9    You may opt for an exchange or a refund. 

1.10    The normal processing time for refund requests is 4 to 6 weeks from date of request.

1.11    Refunds will be given in the same mode of payment that was used in the original purchase.

1.12    The refund may exclude delivery charges. The Seller will confirm whether or not delivery charges will apply.

1.13    The Seller will refund the cost of the Product and the cost of sending the Product to you as follows:

a.    where it is returning an item that was part of a larger order, the Seller will refund the per-item charge for delivery; 

b.    where you are returning an entire order, the Seller will refund the applicable per-item delivery charges or the relevant per-delivery charge; 

c.    Sellers are only required to refund standard postage charges corresponding to the least expensive type of delivery offered by them;

d.    where your Seller collects an item from you, the Seller will have the right to recover the standard costs of collection from you; and

e.   if you use a personalised pre-paid return label, the Seller is entitled to deduct the return postage from your overall refund.

1.14    Sellers are not required to refund the cost of gift-wrapping, returning the item to the Seller, and other services provided to you in connection with your purchase unless you return the item to the Seller because of an error on the Seller's part or because it's defective. 

1.15    If you request a replacement and this is not reasonably possible or cannot be done within a reasonable period of time and without significant inconvenience to you, you may keep the defective Product and ask for a partial refund, or return the defective Product and ask for a full refund. Please note that the amount of the full refund will take into account the Product’s current state resulting from your use. 

1.16    Refusing delivery is not a valid means of return and may not be covered under this Policy. You should accept delivery of a Product you want to return and request a return as above. 

 

 

2. RETURNING PRODUCTS AFTER THE HASSLE-FREE EXCHANGE POLICY PERIOD HAS EXPIRED

 

Please refer to the Online Buyer Agreement for information about your rights.

 

 

PAYMENT

 

In-Store Purchases

 

• Q. What are the modes of payment if I purchase from Advance Appliances Stores?

We accept the following modes of payment in all Courts Stores

• Cash or NETS,

• Courts Gift Cards,

• Credit Card (Visa / MasterCard) OR

• Flexible payment options through Credit cards, China Union Pay, 

 

 

 

Online Purchase

 

• Q. How can I pay for my items online?

We accept the following modes of payment on the Courts Webstore:

• Credit Card (Visa / MasterCard) - If you choose this mode of payment, you will be asked to provide credit card details upon checking out.

• Cash on Delivery (COD)

• The COD payment method is not available for certain brands. Brands include, but are not limited to: Electrolux, Kuche, Novita & Whirlpool.

 

Q. What happens if I experience difficulty at the payment page?

Please contact us and we will get back to you shortly.